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MASK FOR CFV CROP FACTOR
- Thread starter jotloob
- Start date
> > But is it too much for Hasselblad to have backs for loan when the offending one under warranty is being looked at. We aren't talking about a lens cap, after all. Perhaps one has to spring for the special 'International Warranty' for that.
Juergen, maybe they will throw in one of those groovy 'Victor by Hasselblad' music CDs in compensation if you ask! I hope the issue is resolved and becomes part of life's rich tapestry, as I hope the lederhosen aren't in too much of a twist for too much longer as this could definitely chafe.
On that, is there some rule for what to wear under the lederhosen, a la the kilt in Scotland...perhaps polka-dotted underwear?
Nick
Juergen, maybe they will throw in one of those groovy 'Victor by Hasselblad' music CDs in compensation if you ask! I hope the issue is resolved and becomes part of life's rich tapestry, as I hope the lederhosen aren't in too much of a twist for too much longer as this could definitely chafe.
On that, is there some rule for what to wear under the lederhosen, a la the kilt in Scotland...perhaps polka-dotted underwear?
Nick
simonpg
Active Member
I am angry for you Jurgen. Well I suppose that the consolation is the saga is (hopefully) near an end.
There are obviously many negative things one can say about Hasselblad's performance on this issue, but that won't help.
My fingers and toes are crossed in the hope you get it back quicly and in 100% working order so that you may enjoy the significant investment you made.
Hang in there mate!
There are obviously many negative things one can say about Hasselblad's performance on this issue, but that won't help.
My fingers and toes are crossed in the hope you get it back quicly and in 100% working order so that you may enjoy the significant investment you made.
Hang in there mate!
jotloob
Well-Known Member
Simon
Sorry , i obviously got no indication about your update here .
The facts are as follows : If you are a professionel photographer , and you are a holder of an international warrenty , then you get a replacement back , if yours is defective . This will happen in between 24 hours from your dealer . I doubt this very much , because your dealer will not have a backup DIGIBACK ready for you . He might have ten customers , and who is the one , who gets the backup ? ? ? ?
This promise is all bullshit . ! ! !
If you are a semi professional or an amateur , you will have to wait , till HASSELBLAD finally repairs your DIGIBACK , and you get no , absolutely no notification , about the state of your complain . They treat you as an idiot .
I am very much disappionted . No , more than that , almost ashamed about that policy .
I have come to state , where i regret , that i have decided to go digital .
The king is dead . High live the king .
The film is dead . High live the film ! ! ! No trouble for the film , with that quality of digibacks.
Sorry , i obviously got no indication about your update here .
The facts are as follows : If you are a professionel photographer , and you are a holder of an international warrenty , then you get a replacement back , if yours is defective . This will happen in between 24 hours from your dealer . I doubt this very much , because your dealer will not have a backup DIGIBACK ready for you . He might have ten customers , and who is the one , who gets the backup ? ? ? ?
This promise is all bullshit . ! ! !
If you are a semi professional or an amateur , you will have to wait , till HASSELBLAD finally repairs your DIGIBACK , and you get no , absolutely no notification , about the state of your complain . They treat you as an idiot .
I am very much disappionted . No , more than that , almost ashamed about that policy .
I have come to state , where i regret , that i have decided to go digital .
The king is dead . High live the king .
The film is dead . High live the film ! ! ! No trouble for the film , with that quality of digibacks.
Not to pour gas on the flame, but ...
Jurgen, who did you purchase your CFV back from? Do they have contacts at Hasselblad to help you? Did they check the back prior to delivery, and help you set everything up when you took possession? Did they have the knowledge to help when you had the problem ... or know who to call for technical support?
I do not know anything about the retail re-seller systems or warranties in Europe, but do know about them in the USA.
In the US, these digital backs are basically priced the same through any authorized Hasselblad dealer. Therefore, the only real difference is the sales and support system ... which starts with where you buy. Trust and knowledge begins at the grass roots with your dealer. Select carefully, and ask questions as to what happens should there be a problem.
I do not recommend high volume retailers for complex gear like this. The relationship often ends when the gear is delivered to your door.
Clarification: "Hot Swap" back-up cameras are part of an extended warranty program through Hasselblad, not the retail dealer. The replacements come from a demo pool at Hasselblad USA. The dealer initiates it, Hasselblad fulfills it.
Like most extended warranties, this is not free. Pro's who depend on their gear will often pay to have this added protection to their livelihood. There isn't "quick turn" preferential treatment unless you pay for it. Pro, Semi-Pro or Amateur are treated the same IF you have this extended warranty.
This is not Bull Shit, I have used it. My H2D was gone for almost 2 months (including the Holidays). The day they sent it to Sweden, they handed me a H2D loaner. My dealer even came to my house to do the swap. I am NOT a full time professional photographer.
I call my dealer with an issue, if he can't answer it ( which is rare ), I get a call that day from Hasselblad Technical Support.
Relationships and support are important in the digital world.
My Leica M8 has to go back to Germany for hardware fixes. I will not get a replacement camera while it is gone. I haven't heard a peep from Leica about sending them the camera for this fix, even though I registered it in early December. When I do send it, it will disappear into a black hole for God knows how long.
I paid $6,000. for a Contax ND. Major operating problems, (like a whole line of dead pixels). The support was deplorable or nonexistent. Then Kyocera bailed on all camera gear ... leaving the customer holding the bag.
Finally, there can be a thousand satisified users of any product, but the problem one will be the most vocal ... and therefore the most noticed.
I belong to another forum of Imacon users. Hundreds of them all over the world. We have our share of issues but discuss them objectively, and help one another with suggestions. I cannot tell you how many screw-ups I have made, or camera issues that these people helped me undo or fix without having to send the camera back.
Jurgen, who did you purchase your CFV back from? Do they have contacts at Hasselblad to help you? Did they check the back prior to delivery, and help you set everything up when you took possession? Did they have the knowledge to help when you had the problem ... or know who to call for technical support?
I do not know anything about the retail re-seller systems or warranties in Europe, but do know about them in the USA.
In the US, these digital backs are basically priced the same through any authorized Hasselblad dealer. Therefore, the only real difference is the sales and support system ... which starts with where you buy. Trust and knowledge begins at the grass roots with your dealer. Select carefully, and ask questions as to what happens should there be a problem.
I do not recommend high volume retailers for complex gear like this. The relationship often ends when the gear is delivered to your door.
Clarification: "Hot Swap" back-up cameras are part of an extended warranty program through Hasselblad, not the retail dealer. The replacements come from a demo pool at Hasselblad USA. The dealer initiates it, Hasselblad fulfills it.
Like most extended warranties, this is not free. Pro's who depend on their gear will often pay to have this added protection to their livelihood. There isn't "quick turn" preferential treatment unless you pay for it. Pro, Semi-Pro or Amateur are treated the same IF you have this extended warranty.
This is not Bull Shit, I have used it. My H2D was gone for almost 2 months (including the Holidays). The day they sent it to Sweden, they handed me a H2D loaner. My dealer even came to my house to do the swap. I am NOT a full time professional photographer.
I call my dealer with an issue, if he can't answer it ( which is rare ), I get a call that day from Hasselblad Technical Support.
Relationships and support are important in the digital world.
My Leica M8 has to go back to Germany for hardware fixes. I will not get a replacement camera while it is gone. I haven't heard a peep from Leica about sending them the camera for this fix, even though I registered it in early December. When I do send it, it will disappear into a black hole for God knows how long.
I paid $6,000. for a Contax ND. Major operating problems, (like a whole line of dead pixels). The support was deplorable or nonexistent. Then Kyocera bailed on all camera gear ... leaving the customer holding the bag.
Finally, there can be a thousand satisified users of any product, but the problem one will be the most vocal ... and therefore the most noticed.
I belong to another forum of Imacon users. Hundreds of them all over the world. We have our share of issues but discuss them objectively, and help one another with suggestions. I cannot tell you how many screw-ups I have made, or camera issues that these people helped me undo or fix without having to send the camera back.
polypal
Active Member
It appears that the management that has skillfully managed to close
the Hasselblad import in France is now in charge at Ahrensburg.
If you are considered by Hasselblad as a non professional consumer
you are entitled to consumer protection legislation in the EU.
This means the manufacturer has to supply a new product when it is not possible to repair the faulty one in a couple of days.
If this proves impossible you have every right to reclaim the money you paid.
In Germany this legislation is followed without much room for interpretation.
It appears Hasselblad management does not have any knowledge of consumer protection
legislation in Europe or simply chooses to ignore the existence of these laws.
Jürgen consider seeing a lawyer to explain consumer rights to Hasselblad.
I am sure that will change their attitude.
Hasselblad tries to force users to send defective equipment to Sweden for repairs.
This kind of monopoly is strictly against EU laws.
Ahrensburg refuses to supply spares with the excuse it takes special tools and training to repair Hasselblad equipment.
Under EU laws a manufacturer must supply spares,tools and service information to anyone who wishes to do their own repairs or chooses to have these repairs and maintenance done by independant repair companies.
If I choose my local bicycle shop to repair my Hasselblad its up to me
and not the decision of Hasselblad to do so.
Hasselblad Sweden/Denmark has up till now seen fit not to deliver parts that I need for my cameras to the official importer in Belgium and Holland.
This company is deprived of any parts and service information from
Hasselblad Sweden because it does not have its own repair shop.
I have supplied to them a copy of the factory service and parts information on CDrom that is easily available on Ebay.
So much for the customer friendly attitude and respect from Hasselblad for users of their equipment.
Paul
the Hasselblad import in France is now in charge at Ahrensburg.
If you are considered by Hasselblad as a non professional consumer
you are entitled to consumer protection legislation in the EU.
This means the manufacturer has to supply a new product when it is not possible to repair the faulty one in a couple of days.
If this proves impossible you have every right to reclaim the money you paid.
In Germany this legislation is followed without much room for interpretation.
It appears Hasselblad management does not have any knowledge of consumer protection
legislation in Europe or simply chooses to ignore the existence of these laws.
Jürgen consider seeing a lawyer to explain consumer rights to Hasselblad.
I am sure that will change their attitude.
Hasselblad tries to force users to send defective equipment to Sweden for repairs.
This kind of monopoly is strictly against EU laws.
Ahrensburg refuses to supply spares with the excuse it takes special tools and training to repair Hasselblad equipment.
Under EU laws a manufacturer must supply spares,tools and service information to anyone who wishes to do their own repairs or chooses to have these repairs and maintenance done by independant repair companies.
If I choose my local bicycle shop to repair my Hasselblad its up to me
and not the decision of Hasselblad to do so.
Hasselblad Sweden/Denmark has up till now seen fit not to deliver parts that I need for my cameras to the official importer in Belgium and Holland.
This company is deprived of any parts and service information from
Hasselblad Sweden because it does not have its own repair shop.
I have supplied to them a copy of the factory service and parts information on CDrom that is easily available on Ebay.
So much for the customer friendly attitude and respect from Hasselblad for users of their equipment.
Paul
Thanks Paul. That's interesting information concerning European law.
I wonder what it is in the USA?
I'm less interested in Hasselblad USA, since I don't have an issue with them ... yet. But they do send the cameras back to Sweden for most repairs. And without a hot swap extended warranty, you can be without the camera for a relatively considerable amount of time ... certainly more than a few days.
I'm more interested in consumer rights concerning Leica and the M8 situation. The camera has to be returned to Leica Germany, and it's gone for 6 weeks or more.
I wonder what it is in the USA?
I'm less interested in Hasselblad USA, since I don't have an issue with them ... yet. But they do send the cameras back to Sweden for most repairs. And without a hot swap extended warranty, you can be without the camera for a relatively considerable amount of time ... certainly more than a few days.
I'm more interested in consumer rights concerning Leica and the M8 situation. The camera has to be returned to Leica Germany, and it's gone for 6 weeks or more.
polypal
Active Member
Marc,
EU laws should be followed in all European countries.
The way these laws are enforced can vary considerably from one country to another.
As it happens in Germany the consumer has a very strong position.
Consumer rights are defended with much succes in court if it comes to that.
Most German companies know that and will avoid that situation by offering a customer decent compensation.
The Sweden repair facility is not an option for me.
Shipping to and from Sweden is 100 €(125 USD).
Minimum charge is 135 € (168)
Typical turnover 4-6 weeks.
I admit I have been spoiled by the former Hasselblad Import in Holland.
Only 15 minutes from my studio, good coffee while waiting for a small
repair and allways a nice chat with the manager.
EU law in this respect applies only to sales for people living in the EU.
Your problems with the Leica M8 come under the international warranty
arrangement and will depend on the efforts Leica is prepared to make
to keep its clients happy.
It is a pity to find that going digital succesfully is for the most part a matter of money.
A strong budget to design and develop a reliable digital system.
Enough manpower to tackle all problems that arise in prototypes and test series.
Ample time to test and correct problems that arise.
It seems Leica did not have all of these to put the M8 on the market
without serious bugs in it.
EU laws should be followed in all European countries.
The way these laws are enforced can vary considerably from one country to another.
As it happens in Germany the consumer has a very strong position.
Consumer rights are defended with much succes in court if it comes to that.
Most German companies know that and will avoid that situation by offering a customer decent compensation.
The Sweden repair facility is not an option for me.
Shipping to and from Sweden is 100 €(125 USD).
Minimum charge is 135 € (168)
Typical turnover 4-6 weeks.
I admit I have been spoiled by the former Hasselblad Import in Holland.
Only 15 minutes from my studio, good coffee while waiting for a small
repair and allways a nice chat with the manager.
EU law in this respect applies only to sales for people living in the EU.
Your problems with the Leica M8 come under the international warranty
arrangement and will depend on the efforts Leica is prepared to make
to keep its clients happy.
It is a pity to find that going digital succesfully is for the most part a matter of money.
A strong budget to design and develop a reliable digital system.
Enough manpower to tackle all problems that arise in prototypes and test series.
Ample time to test and correct problems that arise.
It seems Leica did not have all of these to put the M8 on the market
without serious bugs in it.
Marc:
To quote from the (European) Journal of Consumer Policy in regards to Jurgen's case: "The EC Directive on certain aspects of the sale of consumer goods and associated guarantees obliges sellers to deliver goods which are in conformity with the contract, and gives rights to the consumer where the goods are not in conformity with the contract. It also contains provisions as to the binding nature and transparency of commercial guarantees. The implementation date for this European private law quality regime was 1 January 2002."
Similarly, I think you will find that since the enacted Magnuson-Moss Warranty Act July 1975, if Hassleblad USA or Leica USA provides a <<written>> Warranty or Guarantee (the words are the same in law), their warranty may specify how they propose to handle defective product. However if a reasonable number of attempts to correct the issue fail, the product would have to be replaced. (Like the Automotive Lemon Law). If you sought a cash refund, it may be a pro rata refund, based on time and usage. Nevertheless, there is always an implied warranty of <<merchantability>> wherein the product must live up to reasonable expectations of its performance. These implied warranties however are somewhat harder to enforce as time goes by, because of the trouble in deciding reasonable expectation over a reasonable period of time. Nevertheless, as one author has said, a boat must float, and a television must produce a clear picture and clean sound ... for some time.
Finally, I would opine that although the professional and the amateur buyer both use the same currency to make the transaction or purchase contract, the pro probably has a better chance of bringing the additional threat of 'loss of trade/income' in a law suit. The M-M W Act also allows for the possibility of Class Action but I would only see that arising in a case when perhaps tens of thousands of consumers were affected.
It also goes without saying I suppose, that when you buy a product you are bound to read the warranty documentation beforehand because your act of purchase usually implies acceptance of product AND conditions of sale. The restrictions cannot be unreasonable - you don't have to return a Mercedes to Germany for a warranty repair - but in the case of a packable item, probably a return to the manufacturing site with the implied delays may be seen as reasonable. I will leave the matter of 'good faith' and 'customer satisfaction' aside.
Please note that I am unqualified, and I am not offering advice, (nor charging $350 an hour), I'm from the Australian bush and I know 'jack' about all this, so go see a professional. I think Jurgen probably has a good case. I think Leica has offered a (somewhat unusual) solution, and you have the burden of proof that they have not made good the design issues (however unpalatable it may be to us all). Your loss of income claim against Leica may have a chance, if they take an unreasonalbe time (what is unreasonable??)
Take two aspirin and lie down, maybe?
Cheers,
Colin}
To quote from the (European) Journal of Consumer Policy in regards to Jurgen's case: "The EC Directive on certain aspects of the sale of consumer goods and associated guarantees obliges sellers to deliver goods which are in conformity with the contract, and gives rights to the consumer where the goods are not in conformity with the contract. It also contains provisions as to the binding nature and transparency of commercial guarantees. The implementation date for this European private law quality regime was 1 January 2002."
Similarly, I think you will find that since the enacted Magnuson-Moss Warranty Act July 1975, if Hassleblad USA or Leica USA provides a <<written>> Warranty or Guarantee (the words are the same in law), their warranty may specify how they propose to handle defective product. However if a reasonable number of attempts to correct the issue fail, the product would have to be replaced. (Like the Automotive Lemon Law). If you sought a cash refund, it may be a pro rata refund, based on time and usage. Nevertheless, there is always an implied warranty of <<merchantability>> wherein the product must live up to reasonable expectations of its performance. These implied warranties however are somewhat harder to enforce as time goes by, because of the trouble in deciding reasonable expectation over a reasonable period of time. Nevertheless, as one author has said, a boat must float, and a television must produce a clear picture and clean sound ... for some time.
Finally, I would opine that although the professional and the amateur buyer both use the same currency to make the transaction or purchase contract, the pro probably has a better chance of bringing the additional threat of 'loss of trade/income' in a law suit. The M-M W Act also allows for the possibility of Class Action but I would only see that arising in a case when perhaps tens of thousands of consumers were affected.
It also goes without saying I suppose, that when you buy a product you are bound to read the warranty documentation beforehand because your act of purchase usually implies acceptance of product AND conditions of sale. The restrictions cannot be unreasonable - you don't have to return a Mercedes to Germany for a warranty repair - but in the case of a packable item, probably a return to the manufacturing site with the implied delays may be seen as reasonable. I will leave the matter of 'good faith' and 'customer satisfaction' aside.
Please note that I am unqualified, and I am not offering advice, (nor charging $350 an hour), I'm from the Australian bush and I know 'jack' about all this, so go see a professional. I think Jurgen probably has a good case. I think Leica has offered a (somewhat unusual) solution, and you have the burden of proof that they have not made good the design issues (however unpalatable it may be to us all). Your loss of income claim against Leica may have a chance, if they take an unreasonalbe time (what is unreasonable??)
Take two aspirin and lie down, maybe?
Cheers,
Colin}
Thanks Guys. Interesting information.
Actually, it's not that big of a deal for me. In most cases (except the Contax ND), I've found that the companies do step up to their responsibilities. Often it may not be in the timely manner we think it should be, but it gets resolved. I'm sure Leica will step up when the time comes. If I DO have any difficulty, I have a very vocal dealer who will go straight to Roger Horn of Leica USA and make noise on my behalf.
As to Jurgen's problems, I have no idea what the problem with the back may be, or how anything transpired between Hasselblad and him. I simply hope it gets resolved to his satisfaction, and he becomes a "Happy Snaper". Best of luck to him.
Actually, it's not that big of a deal for me. In most cases (except the Contax ND), I've found that the companies do step up to their responsibilities. Often it may not be in the timely manner we think it should be, but it gets resolved. I'm sure Leica will step up when the time comes. If I DO have any difficulty, I have a very vocal dealer who will go straight to Roger Horn of Leica USA and make noise on my behalf.
As to Jurgen's problems, I have no idea what the problem with the back may be, or how anything transpired between Hasselblad and him. I simply hope it gets resolved to his satisfaction, and he becomes a "Happy Snaper". Best of luck to him.
Now don't get even more angry, Jürgen, but aren't we all still waiting to hear whether it is the expensive back that has a fault, or whether it is your card reader that was messing up your cards?
Musings about EU, and other, consumer law are fine, but these laws are to be applied with a dose of "reason". A manufacturer is allowed a reasonable amount of time to establish what is causing a fault, and to fix the fault.
What is reasonable is determined, not by law (there is no set period within this should happen), but by circumstances. You can't (just as an 'for instance') not expect a next day return when sending something to and from the factory alone takes a week, each way.
Musings about EU, and other, consumer law are fine, but these laws are to be applied with a dose of "reason". A manufacturer is allowed a reasonable amount of time to establish what is causing a fault, and to fix the fault.
What is reasonable is determined, not by law (there is no set period within this should happen), but by circumstances. You can't (just as an 'for instance') not expect a next day return when sending something to and from the factory alone takes a week, each way.
wbulte
Active Member
I admit I have been spoiled by the former Hasselblad Import in Holland. Only 15 minutes from my studio, good coffee while waiting for a small repair and allways a nice chat with the manager.
You can still be spoiled, assuming you use the 500 series cameras, there are 2 folks in Holland professionally repairing them. But I guess you know them, one of them worked for Hasselblad. For the electronic cameras Sweden is the only option.
Wilko
You can still be spoiled, assuming you use the 500 series cameras, there are 2 folks in Holland professionally repairing them. But I guess you know them, one of them worked for Hasselblad. For the electronic cameras Sweden is the only option.
Wilko
Yeah, it''s hard to find an independant repair person in the US that'll even touch my older 203FE.
I just sent it in for a repair, overhaul, and conversion for use with the CFV. USA will fix the camera, then it has to be sent to Sweden for the conversion. Very costly in total, and I'll be lucky to see it before wedding work starts up again in late May. But, hey, I got a second new one for $1,500. in a dealer close out so it all evens out. For me there's never a free lunch : -(
Frankly, I don't want just anyone goofing around inside one of these backs. Better that Imacon do it. It just requires patience.
Q.G, I think it went beyond that when the back went dead on Jurgen. There's a slim chance that it was the card reader ... possible curruption issue, but slim.
I just sent it in for a repair, overhaul, and conversion for use with the CFV. USA will fix the camera, then it has to be sent to Sweden for the conversion. Very costly in total, and I'll be lucky to see it before wedding work starts up again in late May. But, hey, I got a second new one for $1,500. in a dealer close out so it all evens out. For me there's never a free lunch : -(
Frankly, I don't want just anyone goofing around inside one of these backs. Better that Imacon do it. It just requires patience.
Q.G, I think it went beyond that when the back went dead on Jurgen. There's a slim chance that it was the card reader ... possible curruption issue, but slim.
polypal
Active Member
In all fairness I think nobody would have expected for Leica to make a full hit instantly when they went digital.
They probably do not have the resources nor do they expect the return of their investment to be large enough to justify a larger investment.
I sincerely hope for Jürgen that Hasselblad will come up quickly with a solution for the problems he has encountered.
The reasonable amount of time limit has passed already.
You may expect a back up unit from Hasselblad when they need more then two weeks to solve the problem with a back only one week old.
Whether you are considered a professional or a non profesional user is of no importance here.
They probably do not have the resources nor do they expect the return of their investment to be large enough to justify a larger investment.
I sincerely hope for Jürgen that Hasselblad will come up quickly with a solution for the problems he has encountered.
The reasonable amount of time limit has passed already.
You may expect a back up unit from Hasselblad when they need more then two weeks to solve the problem with a back only one week old.
Whether you are considered a professional or a non profesional user is of no importance here.
jotloob
Well-Known Member
Thank you all , for your contributions regarding HASSELBLAD CFV and also LEICA M8 .
My dealer is one of the 6 biggest professional dealers in Germany , in digital business since ages and has two very experienced people for digital gear . They have never heard about a problem like the one with my CFV BACK . They could not help me , but recommended to call HASSELBLAD Germany and announced my call and the problem .
I explained the CFV problem in detail to the technician at HASSELBLAD and was then asked to send all items of the CFV BACK set .
As this person then went on for a weeks holiday , my CFV BACK had to wait for his return to be inspected and was then sent to HASSELBLAD in Copenhagen . I know this , because i phoned the HASSELBLAD people . They did not inform me ! ! !
Now , just to make a couple of things very clear :
--- I can accept , that digital gear is maintained and repaired at a central point .
Thats where the spcialist are concentrated .
--- I can accept , that the above mentioned people will not be able to find the problem
and repair the back just by saying "simsalabim" . I know it takes time .
--- I can accept , that transport takes time , especially when holidays and weekends are in
between . This is not in the responsibility of HASSELBLAD .
--- I can NOT accept , that i do not get informed about the arrival of my parcel at the
destination and about the progress of the investigation into the problem .
It would be so easy , just to send an E-MAIL saying :
--- Parcel arrived
--- Gear under investigation
--- Your gear is repaired and on the way back to you
--- I expect , that companies like HASSELBLAD , LEICA and others don't just see the
shareholder value , but see the "value of the customers" . Without satisfied customers ,
there will be no shareholder value .
--- I hope , Christian Poulsen will read this contribution .
--- BTW : When i had to download the newest version of FLEXCOLOR , i had to register
at HASSELBLAD . I also registered my CFV BACK and never touched that page since .
The registration of my CFV BACK has now been deleted . Whatever that means .
I found that out yesterday , when looking at the H3D 31 model .
My dealer is one of the 6 biggest professional dealers in Germany , in digital business since ages and has two very experienced people for digital gear . They have never heard about a problem like the one with my CFV BACK . They could not help me , but recommended to call HASSELBLAD Germany and announced my call and the problem .
I explained the CFV problem in detail to the technician at HASSELBLAD and was then asked to send all items of the CFV BACK set .
As this person then went on for a weeks holiday , my CFV BACK had to wait for his return to be inspected and was then sent to HASSELBLAD in Copenhagen . I know this , because i phoned the HASSELBLAD people . They did not inform me ! ! !
Now , just to make a couple of things very clear :
--- I can accept , that digital gear is maintained and repaired at a central point .
Thats where the spcialist are concentrated .
--- I can accept , that the above mentioned people will not be able to find the problem
and repair the back just by saying "simsalabim" . I know it takes time .
--- I can accept , that transport takes time , especially when holidays and weekends are in
between . This is not in the responsibility of HASSELBLAD .
--- I can NOT accept , that i do not get informed about the arrival of my parcel at the
destination and about the progress of the investigation into the problem .
It would be so easy , just to send an E-MAIL saying :
--- Parcel arrived
--- Gear under investigation
--- Your gear is repaired and on the way back to you
--- I expect , that companies like HASSELBLAD , LEICA and others don't just see the
shareholder value , but see the "value of the customers" . Without satisfied customers ,
there will be no shareholder value .
--- I hope , Christian Poulsen will read this contribution .
--- BTW : When i had to download the newest version of FLEXCOLOR , i had to register
at HASSELBLAD . I also registered my CFV BACK and never touched that page since .
The registration of my CFV BACK has now been deleted . Whatever that means .
I found that out yesterday , when looking at the H3D 31 model .
polypal
Active Member
This is just an after thought.
When the one person at Hasselblad Germany who is able to deal with this kind of problems goes on holiday it would have been sensible to ask the customer to return the CFV back straight to Denmark.
Even though it was not clear at that moment that it would end up there anyway.
We can only guess what is the reason for poor communication between
the customer and Hasselblad.
Fact is that a customer with a serious problem had to initiate
contact about the progress of the repair.
It is not fair to blame Hasselblad for a product that is not working
properly. That can happen.
The lack of communication is a serious matter.
I wish for Jürgen that this unlucky start will soon be rectified.
When the one person at Hasselblad Germany who is able to deal with this kind of problems goes on holiday it would have been sensible to ask the customer to return the CFV back straight to Denmark.
Even though it was not clear at that moment that it would end up there anyway.
We can only guess what is the reason for poor communication between
the customer and Hasselblad.
Fact is that a customer with a serious problem had to initiate
contact about the progress of the repair.
It is not fair to blame Hasselblad for a product that is not working
properly. That can happen.
The lack of communication is a serious matter.
I wish for Jürgen that this unlucky start will soon be rectified.