Phocus 1.1.2 Mac & Phocus 1.0.1 Windows

[Paul Claesson HUSA]

Apparently software is not the only problem Hasselblad faces these days.

Unacceptable that it takes almost a year to produce software for other operating systems than Apple Macintosh.
When at last this software comes available it is unusable because of bugs.

Three days after these bugs are reported there is not even an answer that the problem is recognised and has the attention of the people responsable for it.

Happy Holidays to all!

I would like to take a moment of your time and explain a little of what I do for Hasselblad USA and why I may not provide an immediate response.

My official title is Field Application Specialist and I provide technical support for our camera systems, digital systems and software. My territory regarding support is for North and South America and inquiries, questions and troubleshooting matters generally arrive via e-mail or phone. I cover the New York city area for technical matters whether it be a personal visit to a photographer or training for our dealers or various Hasselblad University events around the US, I do not sit behind a desk daily as I am out in the field a large majority of the time.

My first responsibility and priority is to reply to Photographers that contact me directly via phone and e-mail and in that respect I am very timely.
Here is my company e-mail and phone.

pclaesson@hasselbladusa.com
973-227-7320 x209

You do have the option to PM (Private Mail) me.
If you do contact me please provide any and all specifications relating to you computer: Processor, Ram, OS, Video Card and Ram on Card, Camera and digital magazine. The more information that is provided the easier it is to arrive at a solution.

"Unacceptable that it takes almost a year to produce software for other operating systems than Apple Macintosh.
When at last this software comes available it is unusable because of bugs."

Phocus is an entirely new software platform and we are still in a 1.x release for Windows and a 1.1.x release for Mac. Yes, Hasselblad did launch Phocus for Mac first, this decision I think was wise considering that the greater percentage of US Professionals are using Mac's. I do not in any way want to diminish the large number of Windows users in the world.
Hasselblad will at some point in the future release Mac and Windows versions concurrently as we have done with Flexcolor software.

Keep in mind that the Phocus for Mac is specific for the Leopard operating system only and Phocus for Windows is for XP as well as Vista, both 32 and 64bit. That is a tall order and there are many PC vendors and different configurations (Motherboards, video cards, Ram etc.) for computers, far more then Mac and this does pose a challenge.

Hasselblad is working a new Phocus for Windows release and is currently in beta testing.

It is also important to read the Readme file that is included in each new Phocus release.

I will away on holiday until January 5, 2009.

Paul Claesson
Hasselblad USA

 

[polypal]

Hello Paul,

Thanks for your explanation of the current situation with Phocus for Window users.
I appreciate your help offered here for all who are trying to get the best out of Phocus be it with Mac or PC systems.

Of course I do not hold you responsable for the long delay users of Windows are looking at.
I wish Hasselblad Denmark would have more capacity to launch Phocus for both Mac and Window users at the same time.

Best wishes for the coming new year and enjoy your holiday!


Paul
Forum moderator.

 

[jotloob]

I never had any trouble with FLEXCOLOR or PHOCUS on my MAC computer .
(except GC , which is not an OS issue)
So why not buying a good computer with a good Operating System ? ? ?
They are called MAC + OSX .
This is not supposed to be an advert , but I am convinced , that this type of gear/software is the better one for PSCS imaging .

 

[pederw]

Happy Holidays to all!

I would like to take a moment of your time and explain a little of what I do for Hasselblad USA and why I may not provide an immediate response.

My official title is Field Application Specialist and I provide technical support for our camera systems, digital systems and software. My territory regarding support is for North and South America and inquiries, questions and troubleshooting matters generally arrive via e-mail or phone. I cover the New York city area for technical matters whether it be a personal visit to a photographer or training for our dealers or various Hasselblad University events around the US, I do not sit behind a desk daily as I am out in the field a large majority of the time.

My first responsibility and priority is to reply to Photographers that contact me directly via phone and e-mail and in that respect I am very timely.
Here is my company e-mail and phone.

pclaesson@hasselbladusa.com
973-227-7320 x209

You do have the option to PM (Private Mail) me.
If you do contact me please provide any and all specifications relating to you computer: Processor, Ram, OS, Video Card and Ram on Card, Camera and digital magazine. The more information that is provided the easier it is to arrive at a solution.

"Unacceptable that it takes almost a year to produce software for other operating systems than Apple Macintosh.
When at last this software comes available it is unusable because of bugs."

Phocus is an entirely new software platform and we are still in a 1.x release for Windows and a 1.1.x release for Mac. Yes, Hasselblad did launch Phocus for Mac first, this decision I think was wise considering that the greater percentage of US Professionals are using Mac's. I do not in any way want to diminish the large number of Windows users in the world.
Hasselblad will at some point in the future release Mac and Windows versions concurrently as we have done with Flexcolor software.

Keep in mind that the Phocus for Mac is specific for the Leopard operating system only and Phocus for Windows is for XP as well as Vista, both 32 and 64bit. That is a tall order and there are many PC vendors and different configurations (Motherboards, video cards, Ram etc.) for computers, far more then Mac and this does pose a challenge.

Hasselblad is working a new Phocus for Windows release and is currently in beta testing.

It is also important to read the Readme file that is included in each new Phocus release.

I will away on holiday until January 5, 2009.

Paul Claesson
Hasselblad USA

Hi Paul, you should not take feedback on software not working so personally, I actually today managed to get the software working today by (as said earlier in this thread) mark every .exe file in the Hasselblad folder with XP-compability then it worked. Im sorry to say but I Tried the software on four different computers with Vista on none of them managed to start with Vista as operating system (unless you mark all exe-files with XP-compability mode).

And to be honest, ofcourse it´s hard to make a good software, but we are not talking about an open software project here, so if hasselblad relase a software for PC you excpect it to work flawless. In my mind Hasselblad stands for super duper quality, so when they relase a software I excpect Super duper quality as well. not a software that barley manage to start...

Actually I bought Hasselblad H3D 39 for just a week ago just because that Hasselblad finnaly relased their software for PC. So when it´s not working and I spent a lot of money I get disapointed.

But with some right clicking on all exe-files it finally works.

And I also think PM is good for sending personally messages, but it´s better to have discussions in a forum.

 

[polypal]

Mac!

Okay I expect at least a hundred guys will be falling over me but Mac's are for dummies. :angry:



I am 100% with pederw that buyers expect software from a serious company like Hasselblad should work flawlessly.
This is especially painful for clients who wait till windows compatible software becomes available.

Once again I want to thank Paul Claesson for the time and effort he gives to help us out and at the same time he gets to know what problems users of the new software have.

Lets keep this an open discussion for the sake of others who are having the same problems and for those who are thinking about using Phocus on windows systems.
I for one am interested to see Phocus operational on a windows system.


Paul

 

[Derek Jecxz]

Sorry mates...

Running Phocus on XP, Vista 32 and 64 (mostly 64) without one problem!

Not sure what is going on here.

I've was a beta tester for several months as well and there were few problems considering this is a brand new software package. In fact, I did not have any problems running Phocus. Please note I don't shoot tethered - I use CF cards and import.

If I can be of any help, please let me know. Be well.

Kind regards,
Derek Jecxz
www.jecxz.com

 

[wbulte]

Okay I expect at least a hundred guys will be falling over me but Mac's are for dummies. :angry:

Paul

Macs these days are for both dummies and UNIX geeks. Which makes for an interesting mix in its user base.

So it looks like a familiar, friendly German taxi with automatic gearbox but its got the AMG 12 cilinder engine hiding under the hood..

Wilko

 

[polypal]

Taxi!!!

So it looks like a familiar, friendly German taxi with automatic gearbox but its got the AMG 12 cilinder engine hiding under the hood..

Wilko

Where can I find that cab?

 

[jotloob]

Okay I expect at least a hundred guys will be falling over me but Mac's are for dummies. :angry:
Paul

AHAAAA , so I am a dummie now .
Paul , I am thinking about consequences . This is just to let you know .
No further warning .
Jürgen

 

[wbulte]

AHAAAA , so I am a dummie now .
Paul , I am thinking about consequences . This is just to let you know .
No further warning .
Jürgen

Ach Juergen, see it this way: not everyone considers it worthwhile to wrestle with a glorified bootstrap loader on their PeeCee.



Wilko

 

[pederw]

How to make PC version work

Ok so i thought that XP-compability mode made the day, sorry to say..NOT.. When I thought it was working I was in the Hasselblad folder and was running phocus.exe, and then it actually works! BUT..

The file that actually starts all from your menu in windows is Phocus32.exe and when I click that file the GDI problem occur again. So I googled a bit and saw that the only visual diffrence between this two exe file is that Phocus32.exe starts the transparent hasselblad logo in the startup.

So I googled some more and realize that some programmers has problem with transparency in PNG-files with .net 2.0 (wich is recommended in the read-me file), also read that many of this problem disappear if yo upgrade to .net 3.5

So i upgraded to 3.5 from http://www.microsoft.com/NET/ and VOILA!!!
problem solved two computers that was not working is now ok..now I can concentrate on the photo instead

 

[polypal]

Taxi!

While everybody is looking to solve the Windows//Phocus problem I am looking for a taxi with AMG power under the hood.
There is a strong rumour they are to be found in Allgäu.
What a strange coincidence; that is where Jürgen lives.

Paul

 

[AKTkunst]

No problems....

Phocus 1.0.1 for Windows works fine for me, no problems, great program and results! No Xp Compatibility mode and selections required, the program works immediately after standart istallation procedure.
Only one little "bug": The hand tool function and symbol in the viewer toolbar is missing.

system: Windows Vista 64-Bit
version: 6.0 Service Pack 1
system architecture: Intel CPU-Familie:6, Modell:7
prozessor: 4
frequence: 2671 MHz
graphic: NVIDIA Corporation
type: GeForce 9600 GT/PCI/SSE2
OpenGL Drawing: Enabled.
Device: NVIDIA GeForce 9600 GT
modus: 1920 x 1200 x 4294967296 Farben
driver: nvd3dumx.dll,nvd3dum,nvwgf2umx.dll, nvwgf2um
version: 7.15.11.7824
system memory: 8190 MB
graphic memory: 1024 MB

Happy new year to all!

 

[Valtteri]

Strange thing, when I tried to start Phocus on Vista it did start up! I even got one picture converted from raw to jpg. That was all the time I had for testing for now. I haven't installed it again or what so ever. Vista has maybe been updating itself meanwhile. It's nice if Phocus keeps runing, but it is sad that the picture quality was very poor when saved as large jpg.

 

[AKTkunst]

Strange thing, when I tried to start Phocus on Vista it did start up! I even got one picture converted from raw to jpg. That was all the time I had for testing for now. I haven't installed it again or what so ever. Vista has maybe been updating itself meanwhile. It's nice if Phocus keeps runing, but it is sad that the picture quality was very poor when saved as large jpg.

The JPG-Quality is also ok, but attention "large" means not high quality, it means only "max. dimensions"! You must change the output settings for that large JPGs, default adjustment unfortunately is "low" for JPGs! Klick the "Edit" Button in the Exportmenu, than in the submenu after "unlock" you can change the quality settings to maximum. Klick "Lock" and that´s it.

 

[BlasR]

Happy Holidays to all!

I would like to take a moment of your time and explain a little of what I do for Hasselblad USA and why I may not provide an immediate response.

My official title is Field Application Specialist and I provide technical support for our camera systems, digital systems and software. My territory regarding support is for North and South America and inquiries, questions and troubleshooting matters generally arrive via e-mail or phone. I cover the New York city area for technical matters whether it be a personal visit to a photographer or training for our dealers or various Hasselblad University events around the US, I do not sit behind a desk daily as I am out in the field a large majority of the time.

My first responsibility and priority is to reply to Photographers that contact me directly via phone and e-mail and in that respect I am very timely.
Here is my company e-mail and phone.

pclaesson@hasselbladusa.com
973-227-7320 x209


Paul,

I like that, get ready if I don't get the help the I need I will contact you.

I will find you anywhere you go, I just find my men

I like that.

Let me give my info about my Computer.
mac OS X 2x3.2 GHz

I know the you know, the I got the new 50.

I'm getting happy by the second after I red yours response here

BlasR

 

[jotloob]

Hallo Paul Claesson

It is good to have such a qualified person for our forum .
I wish you all the best for your job and that you will be with us forum members , when ever we need your advice .
Good luck and best regards Jürgen

 

[DJPixelMan]

I for one am interested to see Phocus operational on a windows system.


Paul

Well, come on over, my Phocus works perfectly, and always has since I loaded it. Windows XP SP3

Regards

David

 

[Derek Jecxz]

I'm going to second David, I've got it working on several different machines - XP and Vista 32 and Vista 64!

In fact, I had not one compatibility issue.

And things are running fine for me with Phocus. Be well everyone.

Kind regards,
Derek Jecxz
www.jecxz.com

 

[dinarius]

I'm running Phocus on an Vista x64 machine.

Since I'm used to Flexcolor, I'm still only playing with Phocus.

A few observations..........

1. Coming from ACR, it would be nice if double clicking on a slider that had been moved would revert it to zero, rather than having to drag the slider back to zero.

2. The mid-tone slider on the Histogram moves in increments that are far too big. About 8 RGB values per click, by my calculation, rather than the single value movements possible in ACR. Unless I'm being dim and it's possible to fine tune it, this alone rules it out for me.

3. If a tool (e.g. the Neutral Balance tool) is held over, for example, a grey card in the image, while an adjustment is being made (e.g. Historgram mid-tone) the RGB values do not increase/decrease as the adjustment is being made. You have to nudge the tool to see what the new value is. Again, if I'm missing something, please tell me. Otherwise, this is pretty basic stuff.

4. When I use the Zoom Tool, no sliders appear on the edge of the frame to allow me to move up/down, left/right on the image. Nor does there appear to be a click/drag option (or holding down the space bar) as in other applications, nor can I see any Hand Tool. Am I missing something, or are you stuck with the view that you zoomed into?

5. With the main image window blank, if I click on Preferences and then close it, a black, blank impression of the Preferences window is left behind. If I then click on the main window, just outside the blank impression, the blank impression disappears. More seriously, if I click on Preferences with an image already open in the main window and then close the Preferences window, a blank impression (albeit very faint) is left over the open image. It is transparent, so the open image can be seen, but it leaves a slight cast over the image. This is a serious problem.

6. Under File/Preferences/Initial Approval Level, 'Yellow' is spelt 'Yellew'. A minor fault! ;-)

That said, the interface is gorgeous!

D.