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Trouble scanning red green slides



I have an Epson 4490 flatbed that will scan a slide if the colors are blue or white, etc, but anything red, green, or grass like will show up as vertical streaks. It doesn't matter if the slide is mounted in a glass holder or the film holder.

A week or so ago the Epson tech, had me reload some to the software and an another driver, but it failed to correct the problem.

Any ideas?

Thank You: