Ulrik,
I dealt with 'Ahrensburg' a few decades ago.
They were still called "Nordic" then. Don't know 100% if they are the same people, but i have a suspicion they are (their address never changed. Only the name they are trading under).
What happened:
I had bought some equipment, that turned out to be in need of some minor repair.
And i bought it in nearby Germany, from an official (i.e. appointed by 'Ahrensburg') Hasselblad dealer.
And yes, it was supplied to that dealer by no other than the "nice people" in Ahrensburg.
And though i returned it to that same German dealer, to have it sent to where it came from (i.e. 'Ahrensburg'), they flatly refused to honour their warranty, claiming that, living in "das ferne Ausland" only a few kilometers across the German border, i was not (!) their customer, not entitled to 'Ahrensburg service'.
And i still have the Service Card they themselves issued, that they put in my name, they sent to my address, stipulating how good their service would be if i ever should need it...
I might as well have waved my library card.
Hasselblad Sweden had to intervene.
I had the repair done by Kodak in the Netherlands, with Hasselblad Sweden paying for it.
Thank you Sweden!
There you will find really nice people!
(Not saying you can't find nice people in Germany. On the contrary! Just that then and there, i did not.)
So 'Ahrensburg'? Not me.
That was long ago, and things are bound to have changed. And it will have been a freak incident, with someone making a silly mistake, and then being reluctant to admit it and give in.
But still... no thank you. Not for me.
So there. That's my rant for the day. ;-)